Guidance when the unexpected happens.
We can help customers understand the practical steps involved in raising and following up on an insurance claim enquiry.
A clearer path through the process.
Claim procedures vary by insurer and policy. The following is general guidance and does not guarantee approval, payment or a particular processing time.
Notify
Notify the applicable insurer through the prescribed channel as soon as reasonably possible and follow the policy's notification requirements.
Submit Documents
Gather and submit documents requested by the applicable insurer or claims administrator.
Claim Review
The applicable insurer reviews the claim according to the relevant policy terms, conditions and procedures.
Track Status
Use the applicable insurer's claim tracking process and contact us for assistance with service-related enquiries where appropriate.
Be prepared with the right information.
Exact requirements depend on the claim type, policy and insurer. Depending on the situation, an insurer may request items such as:
Need help understanding your next step?
Contact S R TRADERS with your enquiry. We can discuss the service assistance that may be appropriate.
Claim Enquiry →